Questions

Generally you aren’t able to limit users to 30 minute increments only. You can limit minimum and maximum length or reservations. For example you can limit a user to minimum of 1 hour and max of 2 hours. But within that range they could reserved for 1 hr, 1:15, 1:30, 1:45, or 2 hrs. You can also use the Block rule type to create EXACT time blocks that users must reserve. For example 9:00 AM – 10:30 AM, 10:30 AM – 12:00 PM, etc.

As SuperAdmin, how can I edit a member’s profile, other than just remove it or change their role?

You do not have access to a user’s account. Keep in mind that they may be connected to multiple clubs. You can update their connection to your club, including suspending or cancelling their connection or changing what role they are assigned.

If you need a user to update their contact information you can contact them regarding that and/or suspend their account until they correct a problem with their information.

You can update your amenity list by logging in on the website and going to Club Settings->Club Amenities. If you need to just add another regular amenity, like a new tennis court, a new clubhouse, or a separate free standing pickleball court then click the Add Amenity button.

If you need to add a ‘child’ or sub-amenity to an existing amenity then click the + next to that existing amenity instead. For example, if you have painted two pickleball courts on top of an existing tennis court then you would add two sub-amenities to the existing court. With this setup, a reservation of the parent court will prevent access to all the children. A reservation of any child will prevent access to the parent.

All amenities, including parents and children, are treated as individual amenities in our annual subscription fees.

This is the default behavior. Users cannot request new club connections unless they have entered an address. This address is NOT validated in any way by RMC.

I’m the system administrator for my club. How do I send a payment to RMC2020 for our annual subscription? We’d want to sent a payment from our bank to RMC2020 if possible. If not, then just where/how would be send in our payment for the service?

How do I close courts due to rain?

On the old RMC, when a new user wanted to create a UN/PW pair, they needed a code that was only provided to residents to enable that user to use the system. Is there something similar to that with the new system? If so, where do I enter that code?

How do I setup fees for courts and clinics? How do I collect those fees?

How do I change my Club Time Zone

Make sure that you enter a valid physical address for your club. This will set the time zone for your club. If your time zone is not appearing correctly, contact support@reservemycourt.com.

How do I create clinics?

Can I request a demo?

Absolutely.  Please just email us at support@reservemycourt.com and we can send you login information for a demo or setup a time to give you a live demo.

What rules can I set up for my club?

• • Open/Close – Operating hours of the amenities.
  • Quantity – How many reservations a user type can create per time period.
  • Fee – Fee that is collected by the club for reserving the amenity.
  • Duration – How long reservations can be made for (maximum and minimum)
  • Closure – Time/day amenity is closed (during normal operating hours).
  • Cancellation – How far in advance a user can cancel their reservation before the reservation begins.
  • Block – Predefined blocks of time users must make reservations.
  • Walkup – Times / days amenity does not require reservations.
  • Advance – How far in advance a user can reserve an amenity.
  • Concurrent – How many simultaneous reservations a user can have.

• • Super Admin – Full access to all permissions.
  • Club General Info – Can change settings in the General Info section (Club name, logo, and address).
  • Club User Management – Can change settings in New User Management section (New user approval requirement, and default user role).
  • Club Amenities – Can add, delete, and edit amenities in Club Amenities section.
  • Club Event Types – Can add, delete, and edit event types in Event Types section.
  • Club Amenity Rules and Fees – Can add, delete, and edit settings in Amenity Rules and Fees section.
  • Club Wallet – Can manage club’s Stripe connection if the club is collecting fees from its users via RMC.
  • Club User Roles – Can change permissions for user roles.
  • Club Subscription – Can manage the club subscription and billing information.
  • View Reservations – Can view all reservation on the club schedule.
  • Create Reservations – Can create reservations for themselves on the club schedule.
  • Other Users Reservations – Can edit other users reservations on the club schedule.
  • Club User List – Can add, edit, or delete members listed in the club’s Users section.  Can also change permission level of members.
  • Club Documents – Can post documents on the club documents section.
  • Club Reports – Can review and create reports on the club reports section.
  • Pro – For clubs that have our Pro Subscription, can access Pro Console to create and promote clinics that they assign to themselves.
  • Head Pro – Same abilities as Pro, but can create and assign other Pros to clinics.

To change a user role of a connected user, click on Users in the navigation tree under your club.  Then click the pencil icon next to the name of the user, select the role from the drop down list and then click save.

For example, if you have 2 pickleball courts on a tennis court, you can setup pickleball court 1 and pickle ballcourt 2 as sub amenities to tennis court 1.  If a reservation is made to one of the pickleball courts, tennis court 1 will not be available to reserve during that time, but the other pickleball court will still be available.  If a reservation is made for tennis court 1, neither of the pickleball courts will be available during that reservation time.

You can create a sub amenity by clicking the + sign next to the parent amenity in the Club Amenities section. Note that sub amenities are treated as amenities from a subscription cost perspective.

Here are the steps to create a new club:

1. 1. Go to www.reservemycourt.com.
   2. If you have a user account, login with that.  Otherwise use the Create an Account option.
   3. Go to My Profile in the main navigation panel.
   4. Click My Clubs to expand that section of the page.
   5. Click on the CONNECT TO MY CLUB button.
   6. Click the Create a New Club link.
   7. Step through the Club Setup Wizard by filling in all required information on each tab and clicking the Next button.
   8. On the final screen of the wizard be sure you are NOT duplicating a facility that is already in our system. If your club is already listed and you just want to connect to that club then select that option. Otherwise, confirm that you want to create an entirely new club by clicking the red CREATE NEW CLUB button.

This will send a request to our staff to validate the new club. We will respond shortly with assistance on completing the club setup and setting up the free 30 day trial.

We need signs for our four courts. Are they free or is there a cost? How do we order?

If your reservation is upgraded due to cancellations you will receive an email with that information. You can set how much advance notice you need to take an upgrade from the website under My Profile->Preferences. The default is 24 hours. If you don’t require that much notice you can reduce that amount and set it to zero if you don’t require any advance notice.

Signing up gives you a free 30 day trial. After that you will be automatically charged with your payment method on file which can be a credit card, debit card, or a bank account. The payment period will depend on your subscription selection. We offer both monthly and annual subscriptions.

However, your admin can still approve your original connection request. Admins, should login on the website, go to Users and search for Denied Users. From there they can locate your request and approve it.

If I wish to make reservations at two different facilities can I use the same account and password?

From the mobile app, you cannot directly edit a reservation, only cancel it. So you can follow the instructions above for the website or cancel the reservation from cancel link on the mobile app dashboard and then create a new reservation with the app. The edit feature will be added to the app in the near future.

Website

1. 1. Click on Create a Reservation from your Dashboard or go to Club Schedule located under your club name in the main navigation panel.
   2. Click the date to view a calendar to select a different date if needed.
   3. Find the location on the schedule you want to reserve and click and hold the mouse button as you drag from the start to the end of the time period you want (touch, hold, and then drag on touch screen devices). Release when you have the selection you want. As an alternative you can click the Click Here link at the top of the page.
   4. The step above will start the reservation wizard, make sure each item on the screen is correct and click Next. Check all items on each screen of the wizard and move through with the Next button and complete your reservation with the Submit button.

Mobile App

1. 1. Click the + sign at the bottom of your app dashboard.
   2. If you are connected to multiple clubs select the club at which you want to make a reservation.
   3. Use the calendar to select the date you want to reserve.
   4. On the next screen select the reservation length you would like.
   5. Select the amenity you would like to view/reserve by swiping left/right on the shown schedule or swiping left/right on the amenity names and then touching the one you would like to view.
   6. Scroll up/down the schedule by swiping up/down to find the reservation slot you would like.
   7. Touch and hold the time slot in the schedule that you would like your reservation to start. Hold until the reservation details screen is shown, this is NOT a tap (hold for a second).
   8. Make sure all the information on the screen is correct (edit as necessary) and click the Next button.
   9. Make sure your amenity is selected with a checkbox and click the Next button.
   10. Make final selections and click the Submit button.